Refund Policy


Place of delivery 
In principle, the delivery of the Products will take place, after registration of the payment for the Order, to the delivery address indicated by the Customer during the placing of the Order. An email will be sent to the Customer to announce the shipment of the Products. 

Participation in preparation and delivery costs The amount inclusive of all taxes (TTC) of the Customer's contribution to the costs of logistics preparation (processing; shipping) and delivery of the Order will be indicated to the Customer before the final validation of the Order. 

Delivery time 

The delivery time will be indicated to the Customer during the Order process, prior to the validation of the Order and before payment. 
In any case, the maximum delivery time is thirty (30) working days from the Order of the Product, unless otherwise indicated to the Customer before placing the Order. 

If an Order contains Products that can be delivered on different dates, the Customer will receive their order at once according to the latest delivery time. 

In the event of late delivery, the Customer may terminate the sale under the conditions provided for in Article L.114-1 of the Consumer Code, provided that the observed delay in delivery is not attributable to the Customer, in particular in the event of impossibility of delivery (lack of address, impossibility for the postal services to access the letter box ...) to receive delivery. 

Effect of delivery 
The transfer of ownership and risk occurs when the customer receives his delivery in his letter box.
La petite Boutique de Nice airlock cannot be held responsible for any events that may occur after the post has been deposited by the postal services in the customer's letterbox.

Without prejudice to the period available to the Customer to exercise his right of withdrawal, upon receipt of the Products, it is the Customer or the recipient's responsibility to ensure that the Products delivered correspond to his Order, and to check the condition and conformity. of the Products in relation to its Order. 
If, during delivery, the exterior appearance of the package / mail is not perfect, the Customer or the recipient of the Products will open the package in the presence of the carrier in order to check the condition of the Products.
Otherwise, the customer will take pictures of the envelope received, before opening, for proof of the deterioration of the envelope.

Without prejudice to the guarantees from which the Customer benefits under Article 9, for any claim relating to an apparent defect or damage during the delivery of the Product, the Customer must contact Customer Service as soon as possible. in order, to preserve the rights of La Petite Boutique de Nice vis-à-vis the carrier, and on the other hand, in the event that the Product is still in the possession of the Customer, initiate the return procedure under the conditions provided in article 9.4. 

In the event of a refusal to deliver or return the Product for the reasons referred to in the previous paragraph, the Customer may request a new delivery or the cancellation of his order under the conditions of article 9.1.3.


Product conformity 

The legal guarantee of conformity mentioned in articles L.211-4 to L.211-13 of the Consumer Code and that relating to defects in the item sold, mentioned in articles 1641 to 1648 and 2232 of the Civil Code, will apply in accordance with to the law. 
In the event of a flagrant lack of conformity, the consumer can choose between the replacement of the good or its reimbursement, subject to the cost conditions provided for by article L.211-9 of the Consumer Code,

As an exception, the right of withdrawal cannot be exercised for contracts listed in Article L121-21-8 of the Consumer Code, including in particular contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be reshipped or are liable to expire quickly.
The Products concerned by the exclusion of the right of withdrawal are indicated as such to the Customer, prior to the Order, in the description sheets. 

The information and descriptions mentioned for each Product sheet, in particular the photographs, technical characteristics and description, are communicated by La Petite Boutique de Nice. 

In accordance with article L.111-1 of the Consumer Code, La Petite Boutique de Nice aims to inform the Customer and enable him to know the essential characteristics of the Product. 

Before shipment, ALL Products delivered to the Customer are checked to ensure that they comply with the description given on the Website. 

However, it is specified that, for technical (photographic and IT) reasons, the actual rendering of the Products may sometimes differ slightly from that of the photographs presented on the Site. 

Notwithstanding, if applicable, the specific guarantee conditions from which the Customer benefits under the Product in question, the Products presented on the Website are subject to the legal guarantee conditions below. 

- According to article L.211-5 of the Consumer Code:
To comply with the contract, the product must:
- Be suitable for the use usually expected of a similar good and, if applicable:
• Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
• Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
- Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Pursuant to articles L.211-9 and L.211-10 of the Consumer Code, the repair of the consequences of the lack of conformity or of hidden defects, duly established and confirmed as such by La Petite Boutique de Nice, includes the choice of client, unless this wish results in a manifestly disproportionate cost, taking into account the value of the property or the importance of the defect, compared to the other modality, the repair or replacement of the Product.

This contract is subject to French law. The responsibility of La Petite Boutique de Nice will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.

The product will be exchanged for an identical product. It will be delivered to the Customer at the expense of La Petite Boutique de Nice, except in the event of stock shortage or disappearance of the Product from the range offered. In the latter case, La Petite Boutique de Nice will reimburse the price of the Product to the Customer. 

Right of withdrawal 

La Petite Boutique de Nice considers that any Customer who is not satisfied with the Products ordered must be able to exercise their right of withdrawal, without penalty, under the best conditions.
(except for items personalized at the customer's request, create specifically for the customer)

In accordance with Articles L.121-20 et seq. Of the Consumer Code, the legal period for the right of withdrawal is fourteen clear days from receipt of the Product.

The Customer returning the Product within the framework of the exercise of his right of withdrawal, has the right to a refund of the price of the Products ordered and the outgoing delivery costs.
On the proposal of La Petite Boutique de Nice, the Customer who has exercised his right of withdrawal may however opt for an exchange.

To exercise this right of withdrawal, La Petite Boutique de Nice suggests that the customer contact Customer Service by email:

The refund will be made according to the means of payment used for the Order within a maximum period of 30 days after receipt and control of the product returned to our premises.

If the right of withdrawal is used for only part of the Order, only the price invoiced for the returned Products will be refunded.

In the event of partial withdrawal of the Order, the Customer who would have benefited, during the initial Order, from free delivery due to exceeding a certain order amount, may be re-invoiced for the delivery costs corresponding to his effective order, if the latter fell below the free delivery threshold. 

Return procedure 
The Products must be returned to La Petite Boutique de Nice at the following address: La Petite Boutique de Nice - Service Returns, 
111 route d Saint Pierre de Feric, 06000 NICE
Only the return or exchange of complete Products (protective plastics, accessories, instructions, etc.) and in perfect condition for resale will be accepted (not soiled, undamaged, unworn, etc.).

The costs of returning the goods of the Product remain the responsibility of the Customer, except in the event of a lack of conformity or proven hidden defects of the Product.
The return of the property (s) is the sole responsibility of the customer.
We advise taking insurance from the chosen carrier to cover the full value of the property, because if the carrier damages, destroys, loses, or does not deliver the item .. We will not be able to refund the purchase.
The customer must provide the name of the carrier as well as the consignment number so that we can follow its progress.

Unless there is a lack of conformity or hidden defects in the Product, the costs of returning the goods are the responsibility of the Customer.